De-Sludging High-Friction Frontlines: Designing an AI-Mediated Service Gateway for Mental Health
Journal of Service Research
Supported by the Cisco Tech for Healthcare research grant.
My work connects healthcare operations, digital technology, and equity.
Journal of Service Research
Supported by the Cisco Tech for Healthcare research grant.
The Journal of Infectious Diseases · 232(3), e459–e465
Production and Operations Management · 33(1), 87–107
Finalist, 2023 POMS College of Service Operations Management Best Student Paper.
Shenghan Li’s telehealth and continuity-of-care project is a finalist in the 2026 DSI Doctoral Research Showcase. The competition is scheduled for November 21, 2026.
Decision Sciences Institute · Co-winner with Hanu Tyagi
A knowledge hub for operations management datasets and AI-enabled decision-making. Principal investigator; Harris Wu, collaborator. Strome Problem-Solving Challenge · $15,000 total award.
AI-enabled service frontlines for mental health. Co-investigator; Kingshuk K. Sinha, principal investigator. $180,000 total project funding.
University of Minnesota